Clear answers for a private diary.
DiaryThreads 1.1 is available on the App Store. This page explains its current support boundaries and where to ask for help.
Updated August 25, 2026
How can I get DiaryThreads support?
Email jackdai20@icloud.com for product or support questions. Include the feature involved, what you expected, what happened, your device model, system version, and DiaryThreads version when available. Never send private entry text unless you intentionally choose to.
- Release status
- Available now on the App Store · Version 1.1
- Supported systems
- iPhone · iOS 18+; iPad · iPadOS 18+; Mac · macOS 15+
- Languages
- Nine languages in version 1.1
- jackdai20@icloud.com
- Public updates
- @JackD2040 on X
- Diary account
- None
- Response context
- Feature, steps, device, system, and app version
Where diary data and media live
Entry text is stored in the app’s local data. Photos and videos remain in the system Photos library, while voice recordings remain in the DiaryThreads app container.
Deleting an original Photos asset may still leave the protected app copy available. Verified Premium users can turn on private iCloud sync for recovery across their devices. Device replacement, app deletion, system backup choices, and Photos settings still affect recovery; the app has no developer diary server.
Platform boundaries, App Lock, and widgets
DiaryThreads 1.1 supports iPhone, iPad, and Mac. Apple Health State of Mind stays on iPhone and iPad; the Mac app has no HealthKit access. App Lock follows the foreground and security model of each platform.
On iPhone and iPad, widget snapshots hide entry text while App Lock is enabled. Open DiaryThreads and authenticate before expecting private content to appear again.
Beta import, export, and imported-content management
Premium import works locally with TXT, Markdown, RTF or RTFD text, HTML, JSON, CSV or TSV, DOCX, PDF text or OCR, and recognized X, Instagram, or Facebook archive ZIPs. DiaryThreads does not sign in to those services, fetch remote pages, or import media from social archives.
The Share Extension can place plain text, a URL, or up to nine images in a local inbox for the foreground app to preview. Export creates a photo-aware DOCX or a Markdown ZIP. Imported Content Management can remove imported threads while preserving ordinary local entries; all three Settings rows remain marked Beta in version 1.1.
Premium, purchases, and restore
The App Store manages Monthly, Annual, and Lifetime transactions. DiaryThreads uses verified StoreKit entitlements and includes Restore Purchases, Manage Subscription, Redeem Offer Code, Privacy Policy, and Apple Standard EULA actions.
Premium is required to add files. Ordinary entries accept up to 3 files and 100 MiB total; Articles accept up to 20 files and 200 MiB total; each file can be up to 45 MiB. Existing attachments remain available after Premium expires.
If a purchase remains pending, access follows the latest verified entitlement. A canceled purchase stays silent. For other failures, record the visible recovery message and contact support without sending payment details.
Read the extended support information
Questions about this topic
Can the developer read or restore my entries?
The app has no developer diary server or app account. Recovery starts with local copies and system backups; verified Premium users can also use private iCloud sync across their devices.
Why is media missing from an older entry?
DiaryThreads tries the original Photos asset first and then its protected app copy. A placeholder appears only when neither source is available.
What should I include in a support email?
Include the feature, reproduction steps, expected and actual behavior, device model, system version, and app version. Keep private diary text out of the message.